About Ratehub  Ratehub is Canada’s leading personal finance comparison platform, helping millions of Canadians make smarter decisions about mortgages, credit, and insurance. Our platform powers multiple licensed brokerage operations: mortgage brokerage, home and auto insurance, and life insurance — all under one roof. We are a team of ~200 people, headquartered in downtown Toronto.The Role This is an entry-level to junior role on our IT and Operations team. You will be the day-to-day hands supporting our employees, brokerage operations, SaaS platforms, and phone system — working closely with and guided by our IT/Tech manager and senior IT Specialist.This role is ideal for someone 1–2 years into their IT career who wants to go broader than a traditional helpdesk position. You will get exposure to SaaS administration, VoIP phone systems, mortgage and insurance brokerage operations, and IT project work — all within a fast-moving fintech environment. What You’ll DoEmployee Onboarding & Offboarding<ul><li style="line-height:1.38;background-color:rgb(255,255,255);margin-bottom:7px;padding:3pt 0pt 0pt;">Set up accounts and access across Google Workspace, Slack, Salesforce, and other platforms for new hires, following established runbooks</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-bottom:7px;padding:3pt 0pt 0pt;">Coordinate laptop ordering, pre-configuration (Windows 11 and macOS), and shipping to remote employees Support new employees through workstation and account setup in their first days</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-bottom:7px;padding:3pt 0pt 0pt;">Deprovision accounts and wipe/reset hardware when employees leave</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-bottom:7px;padding:3pt 0pt 0pt;">Keep the hardware asset inventory accurate and up to date</li></ul>  Day-to-Day IT Support<ul><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Handle Tier 1 support tickets: software issues, account access, password resets, MFA setup, and hardware troubleshooting</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Support employees on Windows 11, macOS, Google Workspace, and Microsoft 365</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Replace and order equipment as needed Maintain and update the internal IT knowledge base and how-to guides Provide basic software training to employees as needed</li></ul>  SaaS Platform Support<ul><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Execute day-to-day SaaS administration tasks: user provisioning, deprovisioning, and licence assignments across core platforms</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Follow access control runbooks set by the IT Manager; flag anomalies or access requests that fall outside normal scope</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Assist with periodic licence audits and access reviews</li></ul>  Phone System Support<ul><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Provision and manage extensions, voicemail, and basic call settings in our VoIP phone system under IT Manager guidance Troubleshoot common call quality and device issues for employees and brokerage teams</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Escalate complex routing or integration issues to the IT Manager</li></ul><div style="line-height:1.38;background-color:rgb(255,255,255);margin-bottom:7px;padding:7pt 0pt 0pt;">Brokerage Operations Support</div><ul><li style="line-height:1.38;background-color:rgb(255,255,255);margin-bottom:7px;padding:7pt 0pt 0pt;">Serve as the first point of contact for IT and tool-related issues from our mortgage and insurance brokerage teams</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-bottom:7px;padding:7pt 0pt 0pt;">Triage and resolve common CRM and broker workflow tool issues; escalate vendor or system-level issues to the IT Manager</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-bottom:7px;padding:7pt 0pt 0pt;">Support operations teams during new tool rollouts and system changes</li></ul>  IT Projects & Compliance<ul><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Assist with UAT, documentation, and stakeholder communications during IT projects</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Support security awareness training and compliance-related tasks</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Help with ad-hoc office IT setup and company events as needed</li></ul>  Required<ul><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">1–2 years of experience in an IT support, helpdesk, or IT operations role</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Working knowledge of Google Workspace administration (user management, groups, basic settings)</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Comfortable supporting both Windows 11 and macOS experience with common SaaS platforms (Slack, Microsoft 365, or similar) from an admin or power-user perspective</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Strong troubleshooting and critical thinking skills — you know how to work through a problem methodically</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Clear communicator: you can explain a technical issue simply to a non-technical colleague</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Self-motivated and organized: you manage your own queue and follow through without being chased</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Positive attitude and a genuine interest in learning — this role grows with you</li></ul><div style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Nice to Have</div><ul><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Any exposure to VoIP or phone system administration (3CX, Zoom Phone, RingCentral, or similar)</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Familiarity with Salesforce at any level (even as an end user in a previous role) is a plus</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Experience in a financial services, brokerage, or regulated industry environment</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Exposure to MDM tools (Hexnode, Jamf, Intune, or similar)</li><li style="line-height:1.38;background-color:rgb(255,255,255);margin-top:5px;padding:0pt 0pt 4pt;">Any IT certifications (CompTIA A+, Google IT Support Certificate, or similar)</li></ul><div style="line-height:1.38;background-color:rgb(255,255,255);padding:12pt 0pt 8pt;">Work Arrangement</div><ul><li style="line-height:1.38;background-color:rgb(255,255,255);padding:12pt 0pt 8pt;">This is a hybrid remote role. You will work remotely most of the time, with occasional visits to our downtown Toronto office for monthly townhalls, company events, and infrequent on-site IT tasks. You will need a reliable high-speed internet connection and a space at home to occasionally store company laptops for new hire shipments. You will also need ship laptops to new employees using Fedex, UPS or common delivery methods</li></ul>This job posting is for a currently open vacancy.AI technology is not used in the screening and assessment process of our recruitment.  Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Junior IT & Operations Support