<div><body>About the roleWalker Advertising is seeking an enthusiastic and customer-focused Intake Specialist I to join our Contact Center team. This role is ideal for individuals passionate about helping others and building strong client relationships. You will assist potential clients by understanding their needs, providing information about our attorney network, and ensuring a smooth intake process. As an Intake Specialist I, you will join a collaborative team focused on delivering exceptional results while fostering a supportive and inclusive workplace.What you'll do<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Client Intake: Obtain appropriate and pertinent information from the potential clients (PC); encourage the PC to sign legal agreements if the lead meets criteria. </li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Follow-Up: If lead meets criteria, offers agreement to the PC.  Assists the PC with the electronic execution of the agreement.  Answers any questions of the PC over the phone.  Escalate the call to a supervisor or attorney if legal questions arise or objections cannot be addressed.  </li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Client Relations: Provide excellent customer service by addressing PC inquiries, concerns, and issues in a timely and professional manner. Act as a liaison between PC and attorneys. </li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;"> Documentation: Ensure all necessary attorney intake forms and documents are completed, signed, and filed correctly. Assist with gathering additional documentation from clients as needed. </li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Confidentiality: Handle all client information with the highest level of confidentiality and in compliance with legal and ethical standards. </li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Collaboration: Work closely with attorneys and other staff members to ensure a smooth transition of clients from intake to case management. </li></ul>Qualifications<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">12 months of experience in inside sales, customer service, call center, or related role.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Strong interpersonal and communication skills, with the ability to build trust and rapport.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Ability to learn and follow scripts and guidelines.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">High school diploma or equivalent.</li><li style="margin:3px 0px;font-size:12pt;line-height:1.6;letter-spacing:0.25px;">Must have a flexible schedule and be able to work at least one weekend day.</li></ul>Benefits/Perks<ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">3 Weeks Paid Time Off</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">12 Weeks of Guaranteed Paid Parental Leave</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.)</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">401(k) Retirement Savings Plan</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Wellness Initiatives/Employee Assistance Program</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Rewards and Recognition Programs</li><li style="margin:3px 0px;font-size:11pt;line-height:1.6;letter-spacing:0.25px;">Career Development Opportunities </li></ul>Pay Range Starting at $21/hr plus Bi-weekly Bonuses (Remote - United States) AI Disclaimer & Accommodations We may use AI-enabled tools to assist with certain parts of our hiring process, including application review and candidate evaluation. These tools support our team and are used with human oversight. All final hiring decisions are made by humans. If you require reasonable accommodations during the application process or have questions about our hiring process, please contact OWSC@walkeradvertising.com.</body></div>