<p>Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.</p><p>With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.</p><p>Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.</p><p>In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.</p><p> </p><p>We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges. </p><p><strong>What we'll achieve together:</strong></p><ul><li>Provide accurate and optimal IT solutions via telephone, e-mails or chat; </li><li>After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware); </li><li>Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction; </li><li>Follow-up the existing back-log; </li><li>Comply with project’s performance indicators; </li><li>Communicate with other designated teams and escalate complex issues. </li></ul><p><strong>This job is the right for you if:</strong></p><ul><li>Spoken languages: fluent French and English (B2/C1); </li><li>Technical college or university is not mandatory as necessary training will be ensured; </li><li>Previous customer support experience is an advantage; </li><li>Excellent customer service abilities: client orientation, active listening and interpersonal skills; </li><li>Ability to work in a dynamic environment and to multitask; </li><li>Availability to work in shifts. </li></ul><p><strong>What we offer:</strong></p><ul><li>Permanent contract</li><li>Central building offices with an excellent view of the city, top facilities and equipment</li><li>Competitive salary</li><li>Performance bonus</li><li>Expense account for holidays</li><li>Meal tickets and gift vouchers</li><li>Training opportunities</li><li>Regina Maria medical package</li><li>Extra vacation days</li><li>Expense account for holidays</li><li>Fruits on the house</li></ul><p><strong>What about choosing much more than a job? #AJobThatMakesSense</strong></p><div sr-tagline=""></div><p><em>All our positions are open to both women and men and are, of course, open to people with disabilities.</em></p>