<meta><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><b><strong style="font-size:18pt;white-space:pre-wrap;">What you'll do</strong></b><br><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="font-size:13.5pt;white-space:pre-wrap;">As a Customer Account Manager, you will work daily with our customer accounts, in partnership with the wider Customer Success and Nerdio team:</span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Manage a book of Corporate accounts, aiming for a retention rate of 90% or higher, and proactively identify opportunities for revenue expansion. </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Own the negotiation process for contract renewals and expansions from start to finish.</span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring they find ongoing value in Nerdio's products and services. </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Establish and nurture key relationships with executive sponsors and decision makers within customer organizations. </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Collaborate closely with Sales and Customer Success leadership to mitigate churn risk, develop account expansion strategies, and drive ongoing customer success. </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Track customer interactions and engagements within the CRM tool. </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Evangelize new product features and provide customer feedback to Sales, Product, Customer Success, and Engineering teams. </span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><b><strong style="font-size:18pt;white-space:pre-wrap;">Qualifications</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Software background in an XaaS business such as SaaS, PaaS, or IaaS, with a preference for candidates experienced in managing customer relationships across IT Operations, Finance, and Software Engineering. </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Profiency in contract negotiation and conflict resolution. </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Demonstrated experience in customer relationship management, including developing and fostering relationships at all levels within customer organizations.</span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Ability to recognize and maximize expansion opportunities. </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Accurate forecasting skills and a good understanding of the customer base. </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Comfort with owning a commercial relationship and proven ability to build strong relationships with customers, especially at the executive level, following a LAER model (land, adopt, expand, retain). </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Articulate value proposition with a technical theme. </span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><b><strong style="font-size:18pt;white-space:pre-wrap;">Required experience</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">A minimum of 3 to 8+ years of experience in a customer success or account management role, preferably within the technology industry. </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Strong understanding of cloud computing, IT services, or related fields. </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Demonstrated ability to build and maintain strong relationships with customers, ensuring their success and satisfaction. </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Experience in managing customer accounts, handling escalations, and resolving issues. </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Proficient in using customer relationship management (CRM) software and other relevant tools</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><b><strong style="font-size:18pt;white-space:pre-wrap;">Preferred experience</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Experience working with Managed Service Providers (MSPs) or Enterprise IT Professionals. </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Familiarity with the Microsoft Azure ecosystem and cloud services. </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Knowledge of IT project management methodologies and best practices. </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Experience in conducting customer training sessions or workshops. </span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Understanding of customer success metrics and the ability to analyze data to drive insights</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;"><b><strong style="font-size:18pt;white-space:pre-wrap;">Benefits and Incentives</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;"><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Competitive Base + Commission Plan</span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Stock Options</span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Health and Welfare Plans*</span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Life and Disability Plans*</span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Retirement Plan*</span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Unlimited Flexible Paid Time Off......including your birthday off!</span></li><li style="font-size:14pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Collaborative Team Culture</span></li></ul><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="font-size:12pt;white-space:pre-wrap;">* Benefits for international employees, outside the US, vary by country. </span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><br></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="font-size:13.5pt;white-space:pre-wrap;">Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. </span></p>