<h2>Overview:</h2><p><span>SOFTSWISS continues to expand the team and is looking for a Technical Support Specialist to join the SOFTSWISS Casino Platform. This role focuses on providing first-line technical support, processing customer requests, and assisting with platform-related operational issues.</span><br></p><h2>About Product:</h2><p><strong>SOFTSWISS Casino Platform</strong><br>With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest-quality service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge with state-of-the-art technology, delivering an unparalleled experience to clients at all times.<br><a target="_blank" href="https://guest.softswiss.com/https/www.softswiss.com/casino-platform/">Learn More</a><br></p><h2>Purpose of the role:</h2><p><span>You will provide first-line technical support by handling customer requests, performing initial issue analysis, and supporting the day-to-day operations of the platform. You will collaborate with related departments to ensure stable system performance and efficient resolution of technical cases.</span><br></p><h2>Key responsibilities:</h2><ul><li><p>Process, classify, and perform initial analysis of incoming requests in Jira Service Desk</p></li><li><p>Providing first-line operational support for project systems and configurations</p></li><li><p>Use GitLab to review and make basic updates to configuration files, ensuring accuracy of changes</p></li><li><p>Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents</p></li><li><p>Maintain accurate ticket updates and documentation</p></li><li><p>Prioritize tasks in accordance with requirements and business risk level</p></li></ul><h2>Required Experience:</h2><ul><li><p>Higher or incomplete higher education, preference for graduates of technical universities</p></li><li><p>Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (primarily Kibana)</p></li><li><p>Basic knowledge of markup web languages (HTML, CSS)</p></li><li><p>Working proficiency in the English language</p></li><li><p>Working proficiency in the Russian language<br></p></li></ul><h2>Nice to have:</h2><ul><li><p>Familiarity with GitLab (or alternatives) CI/CD pipelines</p></li><li><p>Familiarity with Application Programming Interfaces (APIs)</p></li></ul><h2>Our Benefits:</h2><ul><li><p>Full-time remote work opportunities and flexible working hours</p></li><li><p>Private insurance</p></li><li><p>An additional 1 Day Off per calendar year</p></li><li><p>Sports benefit</p></li><li><p>Comprehensive Mental Health Programme</p></li><li><p>Free online English lessons with a native speaker</p></li><li><p>Generous referral program</p></li><li><p>Training, internal workshops, and participation in international professional conferences and corporate events.</p></li></ul>