We are recruiting a client-focused Dutch-Fluent Support Representative to manage end-user assistance for a top-tier German car manufacturer. You will serve as a primary contact for Dutch-speaking vehicle owners, prospective buyers, and authorized service facilities. Your daily focus will involve resolving inquiries regarding vehicle capabilities, mobile app integrations, warranty coverage, and routine maintenance, delivering a smooth and elevated brand experience throughout. Note: While fully remote, this position is strictly open to candidates currently living in Portugal with full employment rights. Core Responsibilities Multi-Channel Support: Handle incoming phone calls, emails, and live chats from Dutch-speaking clients with speed, clarity, and professionalism. Technical & General Guidance: Walk users through connected-car mobile applications, digital services, and product inquiries. Documentation: Log precise notes and interaction histories within our CRM database for every contact. Departmental Coordination: Partner with dealership networks and technical departments to ensure swift issue resolution. Service Excellence: Uphold the high-quality reputation of a globally recognized vehicle manufacturer. Target Candidate Profile Essential Requirements: Languages: Fluent (C1/C2 level) in written and spoken Dutch, alongside upper-intermediate (B2 level) English proficiency. Legal Documentation: Living in Portugal with valid work authorization, tax ID (NIF), and social security number (NISS). Home Office: Fast, reliable internet connection in your remote workspace. Key Competencies: Background in contact center operations, helpdesk support, or client relations (luxury goods or automotive experience is a plus). Strong interpersonal skills and a natural ability to connect with clients. Comfort working across multiple software platforms and database systems. Methodical approach to problem-solving paired with good time management. Compensation & Work Conditions Financial Details: Base Salary: €1,100 gross/month Attendance Incentive: €80 gross/month Daily Meal Stipend: €7.63 per day worked (credited to a meal card) Fully paid, comprehensive training prior to live operations Setup & Work-Life Balance: 100% Work From Home: Full flexibility to work remotely anywhere within Portugal. Hardware Supplied: Complete computer setup, headset, and system accessories delivered straight to your home. Fixed Schedule: Guaranteed Saturdays and Sundays off every week. Culture & Progression: Vibrant international workforce with defined paths for career growth. Access to ongoing skills training and staff well-being programs. Ready to Apply? If you are ready to take on a remote Dutch-fluent support role for a leading automotive brand, submit your CV in English or Dutch today.

Dutch Speaking Customer Support Representative (Remote in Portugal)