- Create and update process documentation. - Assignment, tracking and closure of technical support services provided to different clients of GSB Solutions. These activities include: - Access the ticket management system, for the services assignment. - Request notification from the engineer in case any problem arises during the service. - Record the services performed in the corresponding database or ticket management systems. - These activities are not limiting. - It is a position to gain experience in the labor area, especially for recent graduates who wish to obtain a first job. - Verifiable experience, at least six months experience in IT or customer care service. - Team player. - Responsible and organized. - Resourcefulness and proactivity. - Time management skills and ability to prioritize work. - Attention to detail and problem-solving skills. - Have written and verbal communication skills. - Please read carefully the details of the application, which includes weekly workload and monthly salary Other requirements Location: remote - Brasil y Paraguay Monthly Financial Contribution (USD 250). Working hours: 05:00 - 9:30 English Level : Advanced Spanish Level: Advanced Excellent work environment