We are seeking a Sales & Retail Operations Specialist responsible for supporting retail and digital sales operations across key accounts. This role plays a critical part in item setup, portal maintenance, sample coordination, reporting, and retail media support. The ideal candidate is highly organized, detail-oriented, and able to manage multiple deadlines across customers, brokers, agencies, and internal teams. This position reports to the VP of National Accounts. Key Responsibilities Complete new item forms and manage item setup and maintenance across all retailer portals Communicate with customers and brokers on item setup progress and ensure deadlines are met Maintain digital item setup across retailers, including Amazon Manage SKUs and map to new SKUs to prevent duplicate inventory counts for Amazon Coordinate with Logistics and Supply Chain on inventory levels and order quantities for Amazon Support agency coordination related to item setup, inventory accuracy, and digital readiness Order and track product samples for customers, brokers, events, and internal needs Assist with food show and event submissions, including new item portal forms Attend weekly customer and broker meetings Pull ad hoc reporting from customer portals for Sales and Operations teams Support reporting related to financial dollars at risk, historical performance, launch tracking, and other retail needs Pull and consolidate retail media reporting across key accounts Track media performance, share of voice, budget pacing, and budget recommendations Assist with campaign briefs and coordinate with design on content updates for retail media and digital shelf needs Support sales team with comp shops and provide competitive analysis Communicate with internal team and retail partners on the above topics, ensuring clear alignment between all parties Qualifications 1-3 years of experience in sales operations, customer operations, retail, or CPG Experience working with mass retailers, retailer portals and managing customer forms/data Excellent organizational skills Action and detail oriented, ability to manage multiple timelines Excellent communication and follow-up skills Collaborate well with others and work well in a team environment Proficiency in Excel or Google Sheets Ability to work cross-functionally with Sales, Supply Chain, Marketing, and external partners Bachelor’s degree in Business, Operations, Supply Chain, or related field preferred Salary: $55,000-70,000 annually, based on experience Location: Remote, or hybrid if in the SLC, UT area Position Type: Full-time Benefits: Paid time off (flexible) Paid holidays Insurance: Health, dental, vision, basic life, AD&D 401(k) + Company match Eligible for company bonus plan Free product allowance