About PracticeTek Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go! We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. At PracticeTek, you’ll get to: Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. Team up with passionate, talented people who care deeply about patients, providers, and making a difference. See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. Why You’ll Love It Here As part of the TekTribe, you’ll enjoy: Comprehensive health, dental, and vision coverage options Wellness benefits that support lifestyle, behavioral health, and overall wellbeing Flexible paid time off, sick time, and 10 company-paid holidays 401(k) plan with company match to help you build your future Culture Committee driving initiatives that spark connection, fun, and belonging A workplace powered by innovation, collaboration, and energy every day About this Role: We are seeking a customer-focused Customer Support Payment Specialist. This role is responsible for managing TopsPay Premier accounts while leading TopsPay Premier onboarding and driving successful customer adoption. It serves as a key point of contact for clients, ensuring service standards are met and customers are set up for long-term success. Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner: Areas of Accountability: Lead and execute onboarding Premier projects Manage TopsPay Premier accounts Uphold TopsPay Premier service standards Support the training team in developing new team members’ software proficiency Delivery online training to new and existing clients in a 1:1 & group training setting for Premier and TopsPay Services Assist cross-functional Services team in new client service activation and configuration as needed Create curriculum: training documentation & videos for TopsPay Premier Access client data & offer recommendations for better workflows Cross sell integrated services Escalate Feature Requests as needed Collaborate with cross functional Tops teams for new training Work with leaders to evaluate & improve onboarding workflows for efficiency & customer experience improvements On occasion, a willingness to travel to tradeshows, events, or on-site customer onboarding How Success is Measured Here’s how we’ll know you’re making an impact and raising the bar: CSAT (Onboarding Satisfaction): ≥95% positive feedback Monitor and uphold SLA commitments to ensure timely service delivery Time-to-Value: Customers fully trained and launched in ≤45 days What You Bring Your unique talents are what make you shine. For this role, success looks like: Bachelor’s degree preferred, or equivalent combination of education and work experience 2 years Orthodontic experience preferred 2+ years with SaaS platforms preferred 2+ years with Dental software customer support preferred Ability to train and transfer knowledge Strong team player with excellent work ethic and ability to work remotely with remote team Self-motivated approach, with a strong desire to grow as a leader Ability to build open, trustworthy relationships with other leaders of the business, customers, vendors, and senior leadership team Action oriented with strong sense of urgency; ability to overcome obstacles to achieve results in a timely fashion with a proactive approach Demonstrates strong documentation skills with the ability to create clear, accurate, and organized records, guides, and process notes to support onboarding and team continuity Ready to Join? If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together. The Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between $35,000-55,000. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable. PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law. This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.