<p>The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, <strong>you’ll help design and deliver that foundation for an AI-driven world. </strong></p><p>We’re a global provider of infrastructure and software solutions for <strong>AI, cloud, network, and security,</strong> powering everything from real-time communication and streaming to enterprise AI and secure web applications. With <strong>210+ edge locations, 50+ cloud regions, and thousands of GPUs</strong>, your work here can reach users and businesses across the globe. </p><p>You’ll collaborate with leading technology partners such as <strong>Intel, NVIDIA, Dell, and Equinix</strong>, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime. </p><p><strong>Want to work on technology that goes beyond a single product or industry?</strong>  Join a global team of <strong>550+</strong> professionals building infrastructure and software that supports the entire digital ecosystem. </p><p><strong>Your Responsibilities:</strong></p><ul><li>First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;</li><li>Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more;</li><li>Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.</li></ul><p><strong>We Expect you to Have:</strong></p><ul><li>1+ year of Technical Support experience</li><li>Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)</li><li>Good understanding of hardware and software diagnostics (reading logs, etc.)</li><li>English level B2 or higher</li><li>Excellent customer advocacy and soft skills</li><li>Strong problem-solving abilities</li><li>Quick learner, organized, and a team player</li><li>Responsible, polite, and optimistic with strong communication skills</li><li>Able to explain complex concepts clearly and simply</li><li>Skilled at prioritizing tasks</li></ul><p><strong>Nice to have: </strong></p><ul><li>Experience with Cloud, CDN or Hosting</li><li>Experience with Linux and API</li></ul><p><strong>About the schedule:</strong></p><p>You will work two consecutive <strong>night shifts</strong>, followed by two days off.  <br> The night shift runs from 7 PM to 7 AM local time, totalling 12 hours of work time, including a 1-hour break.</p><p><strong>What We Offer:</strong></p><p>We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:</p><ul><li>Competitive salary</li><li>Flexible working hours</li><li>Remote, hybrid, or office work options depending on your role</li><li>Work from anywhere in the world for up to 45 days per year</li><li>Private medical insurance for you and your family*</li><li>5 additional vacation days*</li><li>Additional fully paid sick leave days*</li><li>Allowance for significant life events and birthdays</li><li>Language classes</li><li>Modern office space with free snacks, drink and entertainment options*</li><li>Team sports activities*</li></ul><p><em>*Please be aware that this benefit may vary depending on your country.</em><br>  </p><p><strong>Equal Opportunity Employer </strong></p><p>We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics. </p>