<span style="font-size:11pt;"><span style="color:#222222;"><span style="font-style:normal;"><span><span style="font-weight:400;"><span style="white-space:normal;"><span style="background-color:#ffffff;"><span><span><span><span style="line-height:normal;"><span><span><span><span><span><span><span style="font-family:Calibri, sans-serif;"><b><span style="color:#242424;"><span><span><span><span><span><span>Position Summary</span></span></span></span></span></span></span></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br><span style="font-size:11pt;"><span style="color:#222222;"><span style="font-style:normal;"><span><span style="font-weight:400;"><span style="white-space:normal;"><span style="background-color:#ffffff;"><span><span><span><span style="line-height:normal;"><span><span><span><span><span><span><span style="font-family:Calibri, sans-serif;"><span style="color:#242424;">We are seeking a detail-oriented <b>Agiloft & ComplianceWire Support Associate</b> to provide functional and operational support for training, compliance, and content review workflows within a regulated life sciences environment. This onshore role will support end users, maintain system integrity, and ensure compliance with GxP and regulatory requirements across Agiloft (MLR/PRC workflow) and ComplianceWire (LMS).</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br><span style="font-size:11pt;"><span style="color:#222222;"><span style="font-style:normal;"><span><span style="font-weight:400;"><span style="white-space:normal;"><span style="background-color:#ffffff;"><span><span><span><span style="line-height:normal;"><span><span><span><span><span><span><span style="font-family:Calibri, sans-serif;"> </span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br><span style="font-size:11pt;"><span style="color:#222222;"><span style="font-style:normal;"><span><span style="font-weight:400;"><span style="white-space:normal;"><span style="background-color:#ffffff;"><span><span><span><span style="line-height:normal;"><span><span><span><span><span><span><span style="font-family:Calibri, sans-serif;"><b><span style="color:#242424;">Key Responsibilities</span></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br><span style="font-size:11pt;"><span style="color:#222222;"><span style="font-style:normal;"><span><span style="font-weight:400;"><span style="white-space:normal;"><span style="background-color:#ffffff;"><span><span><span><span style="line-height:normal;"><span><span><span><span><span><span><span style="font-family:Calibri, sans-serif;"><b><span style="color:#242424;">AgileLoft (MLR/PRC) Support</span></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><ul style="color:#222222;font-family:Arial, Helvetica, sans-serif;font-size:small;font-style:normal;font-weight:400;white-space:normal;background-color:#ffffff;" type="disc"><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Provide day-to-day support for AgileLoft users, including content routing, workflow management, and issue resolution</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Assist with setup and maintenance of review workflows, user roles, and permissions</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Troubleshoot submission, approval, and annotation issues within MLR processes</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Support content lifecycle management, including versioning, tagging, and archiving</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Partner with Marketing, Medical, and Legal teams to ensure timely review cycle completion</li></ul><span style="font-size:11pt;"><span style="color:#222222;"><span style="font-style:normal;"><span><span style="font-weight:400;"><span style="white-space:normal;"><span style="background-color:#ffffff;"><span><span><span><span style="line-height:normal;"><span><span><span><span><span><span><span style="font-family:Calibri, sans-serif;"><b><span style="color:#242424;">ComplianceWire (LMS) Support</span></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><ul style="color:#222222;font-family:Arial, Helvetica, sans-serif;font-size:small;font-style:normal;font-weight:400;white-space:normal;background-color:#ffffff;" type="disc"><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Administer and maintain ComplianceWire training assignments, curricula, and user records</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Support onboarding/offboarding activities and training compliance tracking</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Troubleshoot user access, training completion, and reporting issues</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Generate and distribute compliance reports for audits and internal stakeholders</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Ensure training records align with regulatory and audit requirements (GxP, FDA, etc.)</li></ul><span style="font-size:11pt;"><span style="color:#222222;"><span style="font-style:normal;"><span><span style="font-weight:400;"><span style="white-space:normal;"><span style="background-color:#ffffff;"><span><span><span><span style="line-height:normal;"><span><span><span><span><span><span><span style="font-family:Calibri, sans-serif;"><b><span style="color:#242424;">Cross-Platform & Operational Support</span></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><ul style="color:#222222;font-family:Arial, Helvetica, sans-serif;font-size:small;font-style:normal;font-weight:400;white-space:normal;background-color:#ffffff;" type="disc"><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Serve as first-line support for system-related inquiries and escalate issues as needed</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Maintain system documentation, SOPs, and job aids</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Support data integrity, validation activities, and audit readiness efforts</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Collaborate with IT, QA, and vendors for system enhancements and issue resolution</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Monitor system performance and proactively identify improvement opportunities</li></ul><span style="font-size:11pt;"><span style="color:#222222;"><span style="font-style:normal;"><span><span style="font-weight:400;"><span style="white-space:normal;"><span style="background-color:#ffffff;"><span><span><span><span style="line-height:normal;"><span><span><span><span><span><span><span style="font-family:Calibri, sans-serif;"><b><span style="color:#242424;">Required Qualifications</span></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><ul style="color:#222222;font-family:Arial, Helvetica, sans-serif;font-size:small;font-style:normal;font-weight:400;white-space:normal;background-color:#ffffff;" type="disc"><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Bachelor’s degree in Life Sciences, Business, IT, or related field</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">2+ years of experience supporting AgileLoft, ComplianceWire, or similar platforms (MLR/PRC tools and LMS systems)</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Strong understanding of content review processes and training compliance in regulated environments</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Experience with user support, ticketing systems, and issue troubleshooting</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Proficiency in Excel and reporting tools</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Strong attention to detail and documentation skills</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Ability to work PST hours and collaborate with cross-functional teams</li></ul><span style="font-size:11pt;"><span style="color:#222222;"><span style="font-style:normal;"><span><span style="font-weight:400;"><span style="white-space:normal;"><span style="background-color:#ffffff;"><span><span><span><span style="line-height:normal;"><span><span><span><span><span><span><span style="font-family:Calibri, sans-serif;"><b><span style="color:#242424;">Preferred Qualifications</span></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><ul style="color:#222222;font-family:Arial, Helvetica, sans-serif;font-size:small;font-style:normal;font-weight:400;white-space:normal;background-color:#ffffff;" type="disc"><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Experience in pharmaceutical, biotech, or medical device industries</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Familiarity with GxP, FDA regulations, and audit readiness processes</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Experience with Veeva PromoMats, Veeva Vault, or other MLR systems</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Knowledge of data governance and compliance frameworks</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Exposure to validation processes (CSV) or system release management</li></ul><span style="font-size:11pt;"><span style="color:#222222;"><span style="font-style:normal;"><span><span style="font-weight:400;"><span style="white-space:normal;"><span style="background-color:#ffffff;"><span><span><span><span style="line-height:normal;"><span><span><span><span><span><span><span style="font-family:Calibri, sans-serif;"><b><span style="color:#242424;">Key Competencies</span></b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><ul style="color:#222222;font-family:Arial, Helvetica, sans-serif;font-size:small;font-style:normal;font-weight:400;white-space:normal;background-color:#ffffff;" type="disc"><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Strong problem-solving and troubleshooting skills</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Effective stakeholder communication and support mindset</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">High attention to compliance and data accuracy</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Ability to manage multiple tasks in a fast-paced environment</li><li style="color:#242424;line-height:normal;font-size:11pt;font-family:Calibri, sans-serif;">Process-oriented with a continuous improvement mindset</li></ul>