Live Chat Support

<ul><li>Provide live chat support and troubleshooting to clients in group chats, SMS, emails, etc.</li><li>Address inquiries, concerns, and tech issues related to the POS system, hardware, and more</li><li>Prioritize both speed and quality of responses while aiming for effective resolutions</li><li>Handle phone calls when necessary to ensure comprehensive client support</li><li>Act as a liaison between clients and our internal teams, effectively conveying client needs</li><li>Collaborate with cross-functional teams to address and resolve client concerns</li><li>Continuously improve template messages for efficiency and consistency</li><li>Help create one-page guides, tutorial videos, and other materials to address common inquiries and enhance client self-service options</li><li>Utilize client feedback to suggest improvements to our products and services</li><li>Update trackers to maintain accurate records of client interactions, resolutions, as well as KPIs</li><li>Disseminate product updates and important information in client group chats</li><li>Assist in onboarding potential new accounts referred by existing clients or related contacts</li><li>Identify upselling opportunities and contribute to customer expansion efforts<br><br></li></ul><strong>Minimum Qualifications<br><br></strong><ul><li>Experience in business, communications, customer support, or a related field</li><li>Strong written and verbal communication skills</li><li>Previous experience in customer support, success, or a related role is preferred</li><li>Comfortable using live chat platforms and phone calls to engage with clients</li><li>Detail-oriented with a commitment to providing top-notch client experiences</li><li>Ability to manage multiple client interactions simultaneously</li><li>Problem-solving skills and the ability to address client concerns effectively</li><li>Proficient in using technology tools and software</li><li>Enthusiasm for working in a dynamic and fast-paced startup environment</li><li>High degree of patience, empathy, and warmth</li><li>Adaptable and able to learn systems and processes quickly</li><li>Initiative-driven with a sincere passion for helping MSMEs</li></ul><br/><br/>Please mention the word **PREFERS** and tag RNDQuMjEyLjExLjE0MA== when applying to show you read the job post completely (#RNDQuMjEyLjExLjE0MA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.