Great Place to Work Certified™ Operations Manager, ON Region Reports to: Director of Operations Location: Toronto, Ontario We are looking for an Operations Manager to join our Operations Team in Ontario. This position reports to the Regional Director and will develop, maintain, and execute a clear portfolio plan liaising with all support functions in the implementation of required actions. This individual will also implement strategic operational activities consistent with the plan across the portfolio to continuously improve sales and profitability. They will inspire and lead the franchise portfolio to grow and achieve their business objectives. If you thrive at the opportunity to inspire and lead the franchise portfolio to grow and achieve their business objectives, we want to hear from you! Responsibilities include: Monitor and communicate key sales performance insights (SPT, loyalty, campaign sales etc), implement remedial actions for lower performers Ensure new bakeries are opened on time and on budget. Coordinate resources for new bakery openings Use insights from monthly MFS reviews to identify actionable feedback for franchisees on COGs, Wages and other controllable operating expenses Implement plans to improve franchisee operating profit across portfolio Complete regular product performance reviews (PSW, waste optimization) on targeted bakeries to identify and action opportunities Review production schedules to ensure product time of day availability meets customer demand and high product quality standards Ensure compliance with all group marketing initiatives and products as per the campaign calendar and campaign brief Conduct Annual Business Review (ABR) and Quarterly Business Review (QBR) with portfolio franchisees Support franchisee candidate training and onboarding Develop and monitor franchisee people plans, ensuring training, succession plan actions are implemented Drive timely resolution of significant bakery issues, engaging other stakeholders as required What You Bring to the Table: A high-energy, positive attitude with the ability to quickly develop trust and meaningful relationships Degree or Diploma in Business Minimum 5+ years’ experience managing operations across multiple locations, ideally within a franchise or retail network Skilled in analyzing financial results and performance metrics, and translating strategic concepts into actionable plans Valid driver’s license and willingness to travel frequently and spend time ‘in the field’ rather than behind a desk Ability to drive top-line sales and bottom-line profitability Ability to develop and execute long-term plans that align with Franchisee success and corporate goals Ability to implement new initiatives and drive adoption across network Strong conflict resolution and negotiation skills Ability to influence others in order to affect change and drive constant improvement A good tolerance for multi-tasking and managing competing priorities; Can work autonomously, take risks and exercise sound judgement with minimal supervision and Excellent communication, problem- solving and conflict resolution skills What’s in it for You: Competitive salary and vacation plan Both individualized and a company-wide bonus plans A great Extended Health & Dental Benefit, Group RRSP Matching and Flexible Spending Account Paid sick and personal leave days Paid day for community service/volunteer time An open, ‘continuous-learning’ environment where professional development and career progression is encouraged Work within a dynamic, driven, high-achieving, close-knit and fun-loving team High level of autonomy and responsibility About COBS Bread With over 180 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada. Any unsold items are donated daily to various local charities and food banks. The company’s success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service. COBS Bread is part of Bakers Delight – Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week. Our Values: Bring Passion and Purpose – Being deeply connected to why we do what we do. Contribute to something meaningful to our team, customers, and community. Be Open and Honest – Being clear, respectful, and transparent even when its uncomfortable. Creating a safe space for others to speak up, ask questions, and share ideas constructively. Make it Better – Not settling for “good enough”: Always looking for ways to improve the way we work, the experience we offer, or how we grow as individuals and teams. Demonstrating a continuous learning mindset. Take Ownership – taking responsibility for outcomes, not just assigned tasks. Being clear on what we are accountable for, owning up to results (good or bad), and following through on commitments. Accessibility Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted.