We’re looking for an Operations Lead to bring structure, clarity, and efficiency across key company processes — Payments, PSP, Support, and Anti-Fraud. Your mission is to unify these directions under one operational system, ensuring transparency, measurable impact, and consistent communication across teams 📋 Your daily adventures Build and manage unified processes across Payments, PSP, Support, and Anti-Fraud; Create a single operational entry point inside the company; Set up transparent reporting for each department — clear metrics, influence, and progress visibility; Implement service management models in Support: escalation flow, SLAs, review cadence; Digitize operational plans and establish predictable, measurable control over ongoing processes; Identify inefficiencies affecting payment conversion, traffic volume, and revenue — and fix them; Establish a strict WL-control process: track discrepancies, investigate abnormal patterns, coordinate with PSPs and BI, and ensure accurate revenue reflection across systems; Collaborate with finance and product teams to ensure smooth system interaction and data flow; Maintain operational discipline: no chaos, no unverified assumptions, only facts and follow-through. 🧭 What makes you a great match 4+ years of experience in Operations, Payments, or Customer Support management, with at least 2 years in the iGaming industry; Proven track record of building or optimizing operational frameworks from scratch; Strong understanding of service management systems (SLAs, escalation models, support structure); Data-driven mindset — ability to connect operational performance with business KPIs; Fluent English (B2+); Personality: reliable, direct, analytical. You keep your word, stay curious, and get things done. Would be a plus Experience working in Tier-1 iGaming or FinTech companies. Background in Anti-Fraud or Risk operations; Experience managing outsourced or hybrid support teams. Familiarity with operational analytics and dashboard tools. 💸 Flexible payment options: choose the method that works best for you. 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup. 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care. 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us. 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more. 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage. 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow. 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.