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Support Team Lead - America

Nerdio Careers • Remote

<div><body><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style="font-size:18pt;white-space:pre-wrap;">About the role</strong></b></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><span style="white-space:pre-wrap;">You will be responsible for leading a team of motivated and skilled Support Engineers for our AMER-based Support Team. This role balances hands-on technical support with team leadership, operational oversight, and quality control. You will be leading a team of highly functioning individuals comprised of Level 1 and 2 engineers. This is a working team lead role. You will oversee tickets, coach engineers, and drive operational discipline across the team to achieve a world class support experience for Nerdio customers.</span></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style="font-size:18pt;white-space:pre-wrap;">What you'll do</strong></b></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Provide daily guidance and direction to Nerdio Support Engineers</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Review cases for troubleshooting depth, documentation quality, and communication clarity</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Set expectations for case ownership, follow-through, and customer updates</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Act as the first point of escalation for engineers on complex, high-priority, or sensitive cases</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Support onboarding and ramping of new engineers</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Deliver direct coaching and performance feedback aligned with Technical Support expectations</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Reinforce consistent ways of working across regions</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style="font-size:18pt;white-space:pre-wrap;">Operational Ownership</strong></b></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Own day-to-day performance and operation of the Nerdio Support queue</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Identify trends and recurring issues and partner with leadership on process improvements</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Ensure escalated cases meet set standards and include proper documentation and diagnostics</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Monitor metrics such as; ticket flow, backlog, and team performance</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Ensure SLA adherence and proactive communication in priority cases</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Partner with the Escalation team to ensure clean, well-documented handoffs</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Step in on high-impact cases when needed to stabilize customer situations</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Assist navigating customers to the correct Nerdio resource, should Support not be the correct department for their queries.</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style="font-size:18pt;white-space:pre-wrap;">Nerdio Customer Support</strong></b></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Provide advanced troubleshooting support for complex Nerdio product issues across Nerdio Manager for Enterprise (NME) and Nerdio Manager for MSP (NMM).</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Engage directly with customers via webform emails or live troubleshooting sessions</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Serve as a senior technical resource for high-impact customer cases</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style="font-size:18pt;white-space:pre-wrap;">Technical Expertise</strong></b></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:13.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:0px 0px 13.3333px;padding:0px;text-align:left;'><span style="font-size:13.5pt;white-space:pre-wrap;">Demonstrate strong working knowledge of:</span></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Azure Virtual Desktop (AVD)</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Windows 365 Cloud PC</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Microsoft Intune</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Microsoft Entra ID (Azure AD)</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Active Directory (AD DS / Entra DS)</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">FSLogix</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Azure networking fundamentals</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Promote structured troubleshooting methods and consistent ways of working</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style="font-size:18pt;white-space:pre-wrap;">Cross-Functional Collaboration </strong></b></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Partner with Escalation teams to ensure clean handoffs and efficient resolution</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Collaborate with the Engineering and Product teams on reproducible issues and feedback</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Support Sales Engineering and Customer Success during customer engagements</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Drive alignment across regions to maintain global standards</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><b><strong style="font-size:18pt;white-space:pre-wrap;">Qualifications</strong></b></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">5+ years of technical support, cloud infrastructure, or enterprise systems experience</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Strong experience with Azure Virtual Desktop and Intune environments</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Comfortable leading peers; setting technical and operational standards</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Clear communication with both customers and internal stakeholders</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Strong diagnostic and troubleshooting mindset</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;text-align:left;'><b><strong style="font-size:18pt;white-space:pre-wrap;">Preferred Qualifications</strong></b></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Prior experience leading or mentoring others is advantageous</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Microsoft AZ-104 (Azure Administrator) and/or AZ-140 (Azure Virtual Desktop Specialty) certifications are advantageous</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Prior hands-on experience with Nerdio Manager for either Enterprise or MSP, is advantageous</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Previous experience in providing support for cloud-based services or SaaS products</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">Experience with ITSM systems, such as Zendesk</span></li></ul><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;"><span style="font-size:13.5pt;white-space:pre-wrap;">ITIL v4 framework</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;text-align:left;'><b><strong style="font-size:18pt;white-space:pre-wrap;">Benefits and Incentives</strong></b></p><ul style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;'><li style="margin:4px 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:13.5pt;white-space:pre-wrap;">Competitive Base and Incentive Plan</span></li><li style="margin:4px 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:13.5pt;white-space:pre-wrap;">Stock Options</span></li><li style="margin:4px 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:13.5pt;white-space:pre-wrap;">Health and Welfare Plans*</span></li><li style="margin:4px 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:13.5pt;white-space:pre-wrap;">Life and Disability Plans*</span></li><li style="margin:4px 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:13.5pt;white-space:pre-wrap;">Retirement Plan*</span></li><li style="margin:4px 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:13.5pt;white-space:pre-wrap;">Unlimited Flexible Paid Time Off, including your birthday off!</span></li><li style="margin:4px 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="font-size:13.5pt;white-space:pre-wrap;">Collaborative Team Culture</span></li></ul><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><span style="font-size:13.5pt;white-space:pre-wrap;">* Benefits for international employees, outside the US, vary by country. </span></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><br></p><p style='font-family:"Basel Grotesk",Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0px;padding:0px;'><span style="font-size:13.5pt;white-space:pre-wrap;">Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. </span></p></body></div>

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