<p><strong>About the job</strong></p> <p><strong>Mercor</strong> connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include <strong>Benchmark</strong>, <strong>General Catalyst</strong>, <strong>Peter Thiel</strong>, <strong>Adam D'Angelo</strong>, <strong>Larry Summers</strong>, and <strong>Jack Dorsey</strong>.</p> <p><strong>Position:</strong> Benefit Navigation Expert<br/> <strong>Type:</strong> <strong>Contract</strong><br/> <strong>Compensation:</strong> <strong>$70/hour</strong><br/> <strong>Location:</strong> <strong>Remote</strong></p> <p><strong>Role Responsibilities</strong></p> <ul> <li>Review and validate <strong>evaluation rubrics</strong> for accuracy, completeness, and real-world relevance.</li> <li>Assess <strong>AI-generated benefits-navigation scenarios</strong> to inform a synthetic dataset.</li> <li>Determine which scenarios require expert validation and recommend appropriate validation standards.</li> <li>Identify inaccurate, unrealistic, ambiguous, or potentially harmful guidance.</li> <li>Evaluate whether customer communications reflect industry best practices.</li> <li>Recommend improvements based on real-world benefits administration and customer-service experience.</li> </ul> <p><strong>Qualifications</strong></p> <p><strong>Must-Have</strong></p> <ul> <li>Substantial professional experience in <strong>benefits administration</strong>, <strong>benefits navigation</strong>, <strong>healthcare coverage</strong>, or a closely related field.</li> <li>Strong understanding of <strong>Medicare</strong> and/or <strong>Medicaid</strong> considerations.</li> <li>Familiarity with common customer questions, service workflows, escalation practices, and communication standards.</li> <li>Ability to distinguish between general educational guidance and situations requiring referral to a licensed, legal, clinical, or plan-specific resource.</li> <li>Clear and precise writing with strong attention to detail.</li> </ul> <p><strong>Preferred</strong></p> <ul> <li>Experience in employer-sponsored group benefits, or <strong>health and welfare benefits administration</strong>.</li> <li>Background in benefits or retirement plan administration.</li> <li>Experience in benefits navigation or advocacy.</li> <li>Experience with benefits-related call centers or customer service.</li> <li>Ability to communicate complex benefits information clearly and empathetically.</li> <li>Experience in quality assurance, rubric development, or content validation.</li> <li>Experience reviewing synthetic data, structured datasets, scripts, call-center content, or <strong>AI-generated customer-service scenarios</strong>.</li> </ul> <p><strong>Application Process (Takes 20–30 mins to complete)</strong></p> <ul> <li>Upload resume</li> <li>AI interview based on your resume</li> <li>Submit form</li> </ul> <p><strong>Resources & Support</strong></p> <ul> <li>For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome</li> <li>For any help or support, reach out to: support@mercor.com</li> </ul> <p><em>PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.</em></p><br><br>#hiringmercor