Global Key Account Manager – Hyperscale Solutions Proven Leadership, Hard Work and Innovation Alive and Well in North America Rittal LLC designs and manufactures world-leading industrial and IT infrastructure solutions, including enclosures, racks, high-density power systems, and climate/thermal management technologies supporting industrial automation, data centers, edge deployments, and hyperscale environments. Our Hyperscale segment supports the fastest-growing digital infrastructure customers - AI, cloud, and mega-scale operators - requiring exceptional operational discipline, speed, and customer intimacy.<h2> Role Overview The Global Key Account Manager - Hyperscale is a commercially focused role responsible for independently managing and growing relationships with assigned global hyperscale customers. This is a hands-on account ownership role suited for a sales professional who can navigate complex organizations, execute against account plans, and identify new business opportunities.</h2><h2> Key Responsibilities</h2><ul style="margin-bottom:5px;"><li style="margin-bottom:5px;margin-left:8px;">Manage day-to-day and strategic interactions with assigned global hyperscale accounts, serving as the primary point of contact for customer relationships.</li><li style="margin-bottom:5px;margin-left:8px;">Develop and execute account plans, conduct quarterly business reviews, and track performance against defined KPIs and growth targets.</li><li style="margin-bottom:5px;margin-left:8px;">Monitor delivery schedules, open orders, and supply chain updates, coordinating internal resolution of issues to meet customer expectations.</li><li style="margin-bottom:5px;margin-left:8px;">Track and report on customer quality, pricing, and delivery KPIs, and coordinate cross-functional responses when performance gaps are identified.</li><li style="margin-bottom:5px;margin-left:8px;">Align internally with supply chain, logistics, product management, quality, and engineering teams to support and advance ongoing hyperscale programs.</li><li style="margin-bottom:5px;margin-left:8px;">Lead new product introduction activities and product transitions, managing timelines, stakeholder communication, and risk mitigation.</li><li style="margin-bottom:5px;margin-left:8px;">Own order forecasting processes and translating customer demand signals into actionable input for production and capacity planning teams.</li><li style="margin-bottom:5px;margin-left:8px;">Identify and develop new contacts, projects, and expansion opportunities within assigned hyperscale accounts to grow the scope and revenue.</li><li style="margin-bottom:5px;margin-left:8px;">Prepare and deliver tailored product and solution presentations and proposals.</li><li style="margin-bottom:5px;margin-left:8px;">Maintain regular, proactive communication with customer teams to ensure high satisfaction and strengthen the overall relationship.</li><li style="margin-bottom:5px;margin-left:8px;">Drive penetration across key customer functions including procurement, engineering, operations, sustainability, and senior leadership.</li><li style="margin-bottom:5px;margin-left:8px;">Share market intelligence and strategic insights with leadership to improve commercial and product decisions.</li><li style="margin-bottom:5px;margin-left:8px;">Coordinate with marketing on customer events, executive visits, and hyperscale-focused collateral and campaigns.</li><li style="margin-bottom:5px;margin-left:8px;">Maintain compliance with corporate procedures, ISO requirements, and documentation standards across all account activities.</li></ul> <h2>Requirements</h2><ul style="margin-bottom:5px;"><li style="margin-bottom:5px;margin-left:8px;">Bachelor's degree required, engineering, business management, marketing, or a related field preferred.</li><li style="margin-bottom:5px;margin-left:8px;">Minimum of 4–6 years of experience in account management, enterprise sales, or business development - preferably within IT infrastructure, data center, or technology sectors.</li><li style="margin-bottom:5px;margin-left:8px;">Proven ability to independently manage complex, multi-stakeholder accounts and drive revenue growth.</li><li style="margin-bottom:5px;margin-left:8px;">Strong interpersonal skills with the ability to build trusted relationships across multiple levels of customer organization.</li><li style="margin-bottom:5px;margin-left:8px;">Solid analytical and problem-solving skills with attention to detail.</li><li style="margin-bottom:5px;margin-left:8px;">Excellent verbal and written communication and presentation skills.</li><li style="margin-bottom:5px;margin-left:8px;">Proficiency in MS Office (Word, Excel, PowerPoint) and CRM platforms (Salesforce or equivalent).</li><li style="margin-bottom:5px;margin-left:8px;">Global account management or cross-regional experience is a plus.</li></ul>#LI_JH1         #SalesINDIf you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500. This option is reserved for individuals who require accommodation due to a disability. Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.

Global Key Account Manager - Hyperscale Solutions