<div> <p>FireMon is looking for a technically curious and motivated Customer Experience Operations Intern to support our CX Operations team. This internship is an opportunity to gain hands-on experience working across customer systems, analytics, AI initiatives, and operational processes within a fast-paced technology environment.<br><br>You’ll work alongside experienced professionals while contributing to projects that improve efficiency, customer experience, and operational visibility across the business.</p> </div><br /> What you'll do <br /> <br /> <div> <li>Assist with managing and analyzing data across multiple platforms including CRM, CX, Support, and communication tools</li> <li>Support CX leadership with operational initiatives, reporting, and AI-focused projects</li> <li>Help optimize workflows and improve operational processes</li> <li>Assist with integrations and automation efforts using APIs and webhooks</li> <li>Contribute to reporting dashboards and data analysis using SQL and Python</li> <li>Support the design of AI prompts and conversational logic for customer-facing chatbot experiences</li> <li>Collaborate cross-functionally with teams across the organisation</li> </div><br /> What we're looking for <br /> <br /> <div> <li>Interest in Customer Experience, Operations, Data Analytics, or AI-driven technologies</li> <li>Basic knowledge of SQL and/or Python</li> <li>Familiarity with APIs, webhooks, or automation tools is a plus</li> <li>Strong problem-solving mindset and attention to detail</li> <li>Curious, proactive, and eager to learn</li> <li>Strong communication and collaboration skills</li> </div>