Who We Are Seed & Sprout is a fast-growing Australian eCommerce brand creating stylish, planet-friendly products that make sustainable living simple and joyful. Based in Byron Bay, we have big growth plans for 2026 and are building a warm, collaborative remote team where your contributions truly matter. The Role Weâre looking for a reliable, detail-oriented Customer Service Agent to support our customers across email , chat, and social channels. Youâll help solve issues, process orders and returns, and ensure every customer interaction leaves a positive impression. What Youâll Do <ul><li>Respond to customer inquiries quickly and professionally via Gorgias</li><li>Process returns, refunds, and order amendments in Shopify/Loop</li><li>Escalate issues when needed and keep clear ticket notes</li><li>Participate in team training, QA, and meetings</li><li>Meet daily productivity and quality standards </li></ul>What Weâre Looking For <ul><li>1â3 years eCommerce customer service experience</li><li>Strong written English and professional communication</li><li>Experience with Shopify, Gorgias, Cin7, Loop (or similar)</li><li>Reliable, detail-oriented, and great at time management </li></ul>Bonus Points Experience with multi-channel support or returns platforms Hours / Location Full-time (5 days/week) including occasional weekends, Sydney hours (AEST). Fully remote. Why Join Us? Youâll join an established remote team with an open, supportive culture, contribute to a brand people love, and grow with a company thatâs scaling fast. Please mention the word **DISTINGUISHED** and tag RNDQuMjAzLjI0MS4xMTY= when applying to show you read the job post completely (#RNDQuMjAzLjI0MS4xMTY=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.