Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road Your Opportunity, Your Team The Dropship Operations Specialist supports QVC Group and manages the planning and execution of customer order fulfilment from QVC/HSN dropship vendors, partnering with Vendors, Merchandising, and Planning to confirm sales plans, develop operational strategies, and track performance to ensure timely and cost-effective delivery. Where You'll Work: This role is remote and job seekers must reside in one of the following states PA, NJ, or DE to be considered. This role requires you to be on site at our West Chester, PA location as needed. What You’ll Do: Monitor and manage vendor performance to ensure service levels meet QVC/HSN standards. Review reports and performance data to identify trends, set expectations, and determine next steps. Work directly with vendors to improve performance, recommend solutions, and confirm actions are completed. Investigate delayed or problem orders, identify root causes, and partner with Customer Service when needed. Collaborate with Merchandising, Customer Care, Planning, and vendors to keep operations aligned with business goals. Communicate vendor, carrier, system, and customer issues to leadership, and escalate concerns when necessary. Support vendor and item setup, reporting, and special projects to improve the customer experience and control logistics costs. What You Bring: Bachelor’s degree or equivalent business experience 3–5 years of experience preferred in eCommerce distribution, transportation, or customer contact operations Vendor management experience in an eCommerce environment is strongly preferred #LI-SH1 Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions. Join Our Team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers! Applicant Privacy Notice